FAQ

Frequently asked questions

Ordering

What methods of payment do you accept?


MAGNA Pharmaceuticals accepts the following methods of payment: Visa, MasterCard, American Express, Discover, debit and PayPal.




How do I apply my promotion/offer code?


Go to your shopping cart. Under the last item in your cart, on the left hand side, click on 'Enter Promo Code'. Type in your code and click apply. The discount will be shown on the right and your subtotal will be updated to reflect the discounted price.




What if the product I want is Out of Stock or Backordered?


While we do our best to make sure that our products do not get backordered or out of stock, there are times when an item may sell out due to high demand. If we have an expected date of restock, we will note the tentative restock date on the product page. We also do our best to send out an e-blast when items restock so please make sure you are subscribed to recieve our emails.





Order Status & Changing an Order

Why haven't I recieved an email confirmation for my order?


It may take up to an hour for you to receive a confirmation email once your order is placed. If you have not received a confirmation within an hour, you may log into your account on our website and check the ‘My Orders’ tab. You may also contact the MAGNA Order Fulfillment Team at 888-206-5525 or by email orders@magnaweb.com and one of our personnel will assist you. We are available by phone and email Monday through Friday 8:30 am – 5:00 pm EST.




How can I cancel or update my order?


Once your order is packed for shipment, no changes or cancellations can be made. Should you need to update or cancel your order, please contact the MAGNA Order Fulfillment team as soon as possible. You may call us at 888-206-5525 or email us orders@magnaweb.com. We are available by phone and email Monday through Friday 8:30 am – 5:00 pm EST.




How will I know when my order has shipped?


We will notify you by email when your order has been packed for shipment. This notice will contain your tracking information. Please allow up to one business day for the tracker to provide an expected date of delivery. If it does not update within this timeframe, please contact the MAGNA Order Fulfillment team. You may call us at 888-206-5525 or email us orders@magnaweb.com.




How do I track my package?


Tracking information will be sent in your shipping confirmation email. The link provided will take you to the website of the postal carrier where you will be provided with an estimated date of delivery. Please allow up to one business day for the tracker to provide an expected date of delivery. If it does not update within this timeframe, please contact the MAGNA Order Fulfillment team. You may call us at 888-206-5525 or email us orders@magnaweb.com.





Shipping

When will my order ship?


Orders placed before 3:00 pm EST will be shipped the same day. Orders placed after 3:00 pm EST will ship the next business day. Your order should arrive to you within five business days of shipment. Please note that business days do not included holidays or weekends. Unforeseen weather events that effect shipping carrier services may cause delays. We ship out of Louisville, Ky.




How long does shipping take?


Your order should arrive within five business days of shipment. In most cases you will receive it within two to three business days. Please note that business days do not included holidays or weekends. Unforeseen weather events that effect shipping carrier services may cause delays. We ship out of Louisville, KY.




Do you ship outside of the United States?


We currently only ship within the United States and Puerto Rico. We apologize for any inconvenience this may cause.





Returns

What is your return policy?


Due to the nature of our products, all sales are final.





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MAGNA Pharmaceuticals, Inc. is accountable to relevant, applicable governing organizations. The statements on this website have not been evaluated by the Food and Drug Administration. 

 

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